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POLICIES

What should I know before I place a Special Order for a Custom Shop Instrument?

Guitar Asylum specializes in Custom Shop guitars from many of the USA custom shops and builders. Custom guitars represent a unique experience for players who wish to build the perfect instrument for their individual needs. The Guitar Asylum staff will be happy to work with you to cover every detail and help you build your dream guitar [Feel free to Email us to discuss available options]. Custom shop guitars are truly a one of a kind instrument. Therefore, all orders require a non-refundable and non-transferable payment in full or 20%deposit, before any order can be placed. Once placed, Custom and Special Orders cannot be canceled, altered, changed, or modified in any way. Custom shop or Special order Instruments are usually built to order and normally take between 2-12 months for delivery. Guitar Asylum will try and get a tentative delivery time from the manufacturer for all buyers, but these delivery dates are not firm. We will do our best to procur the item in a reasonable time, but Guitar Asylum is not liable for manufacturer delays and any delay in delivery is NOT grounds to cancel your order. Custom shop Guitars are final sale. All Custom Shop and Special Order Instruments carry the full Manufacturer Warranty. Once ordered, any issues with Custom instruments or Special orders are between Buyer and manufacturer. If your order arrives incorrect or has wrong specifications you may request that the changes be rectified through the manufacturer. Incorrect specs are not grounds for cancellation or refunds of any kind. When ordering a customized instrument or special order of any kind, please review all specifications on any build sheet, email correspondence or work order. By agreeing to our terms of service agreement, you expressly agree that this order is non-refundable and you waive the right to dispute these charges with any and all credit card companies, including, but not limited to, the following:  Visa, Mastercard, Discover, Paypal, American Express, and/or any Bank.

 

 

Special Orders

Guitar Asylum will special order any item from our online catalog or from any manufacturer we currently deal with. Special Order items require a non-refundable, non-transferable deposit or payment in full before ordering. Special orders include odd colors, optional hardware, exotic body shapes or any item that Guitar Asylum does not have in stock. Guitar Asylum reserves the right to decide what constitutes a special order. Special Orders cannot be canceled, altered, changed, or modify in any way. Special Orders are Final Sale. We will do our best to procur the item in a reasonable time, but Guitar Asylum is not liable for manufacturer delays and any delay in delivery is NOT grounds to cancel your order. By agreeing to our terms of service, you expressly agree that this order is non-refundable and you waive the right to dispute these charges with any and all credit card companies, including, but not limited to, the following:  Visa, Mastercard, Discover, Paypal, American Express, and/or any Bank.

 

 

Due to manufacturer’s regulations, products listed may be limited in availability or discontinued without notice. Additionally, manufacturer's reserve the right to alter designs or change specifications without notice. Therefore, Guitar Asylum is not responsible for any changes, alterations or product availability. Prices and availability of products and services are subject to change without notice. Guitar Asylum does not accept responsibility for inaccurate manufacturer's specifications or misprints or grammatical inaccuracies of any kind. Errors will be corrected where discovered, and Guitar Asylum reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

 

 



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