Some unique and rare pieces will not have a shopping cart but rather a suggestion to contact a Guitarasylum staff member via phone or email. This will allow our knowledgable sales staff to answer questions and provide you with the most accurate price quote.

Although we try to update the site constantly, there may be some items that are not yet listed, monthly specials or items that are prohibited from being posted. Occasionally, we run unadvertised specials so it is in your best interest to contact us for the best deal.

What methods of shipping does Guitarasylum use?

For security purposes, all products are shipped insured with adult signature required. Guitar Asylum ships UPS ground unless other shipping arrangements are made. We have shipped many guitars and have had no problems with UPS. We pack our instruments very carefully to ensure it gets to you in perfect condition and ship World Wide. No Sales tax if shipped outside New York. NY residents must add 8.625% sales tax.

Domestic Shipping Rates

Shipping Prices depend on either distance and weight or dimensional weight. Shipping is calculated in our Shopping Cart at checkout, or Contact us for exact rates. Below are some estimates for the Continental USA:

• Pedals, Accessories, Books and Videos- $3.00 - $15.00
• Guitars and Cases - $40.00 - $60.00
• Amplifier Heads - $50.00-$100.00
• Combos or Cabinets - $100.00 - $200.00

Rates include all packing materials and insurance.

INTERNATIONAL SHIPPING

FREE Shipping is only for USA residents in the Lower 48 states.

***THE SHIPPING PRICE POSTED IN OUR WEBSITE IS FOR DOMESTIC USA DELIVERIES ONLY***

WE DO NOT OFFER FREE SHIPPING RATES ON INTERNATIONAL PURCHASES.

International Buyers must pay shipping and Insurance. We use UPS EXPEDITED SERVICE, unless otherwise requested.

SHIPPING FEES VARY IN AMOUNT DEPENDING ON WHAT COUNTRY YOU RESIDE,
SO CONTACT US BEFORE YOU PURCHASE SO WE CAN FIND THE BEST SHIPPING SOLUTION.
ALTERNATE SHIPPING MAY BE AVAILABLE AND WE WILL BE HAPPY TO LOOK INTO CURRENT RATES FOR YOU BEFORE MAKE YOUR PURCHASE
Shipping rates are Approx $240-$360 for guitar and case for most parts of Europe

**Canadian Residents may receive FREE shipping on certain purchases***
Please contact us for more info

We are an authorized dealer for everything we sell and all new instrument purchases carry the full manufacturers warranty.
For International Orders, we accept Bank-2-Bank-Transfers, Western Union, Paypal and USA Postal Money Orders.


Please ask any and all questions before you purchase.

Dimensional Weight

Dimensional weight is a UPS condition based on size [not physical weight]. Many packages [some guitars, cases and amps] fall into this catagory as oversized 1 or 2. UPS then adds an additional fee for the SIZE of the box, regardless of the actual weight. We try to keep this to a minimum, but some packages are unavoidable. These rates are reflected in your total shipping cost.

Shipping Schedules

• In stock items usually ship in 24 hrs of receipt of payment.
• Non-stock items If we don't have it in stock, but the manufacturer does, we'll have the item shipped ASAP, usually in 3-7 working days.
• Backordered or Manufacturer Out of Stock items we will do our best to procure the item, but we cannot guarantee a shipping date.
• Custom Shop Guitars or special orders: Call or Email for availability

What warranties come with what I order?

All products are new and are covered by the full manufacturer's warranty.

What should I know before I order a Custom Shop Instrument?

Guitar Asylum specializes in Custom Shop guitars from many of the USA custom shops and builders. Custom guitars represent a unique experience for players who wish to build the perfect instrument for their individual needs. Custom shop guitars are truly a one of a kind instrument. All orders therefore require a nonrefundable and nontransferable deposit before any order can be placed. Custom shop Guitars are final sale. The Guitar Asylum staff will be happy to work with you to cover every detail and help you build your dream guitar. Contact us to discuss all available options. If you would like a price quote on a Custom Shop Guitar please contact us by E-mail, Phone or Fax.

Guitar Asylum will special order any item from our online catalog, but some items may require a deposit before ordering. Special orders include odd colors, optional hardware or exotic body shapes. Guitar Asylum reserves the right to decide what constitutes a special order. Special Orders are Final Sale.

What methods of payment does Guitarasylum accept?

Cash, Certified check, Money order, Visa, or Mastercard are preferred. Amex is also accepted. Payment with any of these will speed up the delivery process and get the items out to you the quickest. In stock items will ship in 24 hours.

What happens if I am not happy with a purchased after I recieve it?

Please inspect the merchandise as soon as you receive it and call if there are any problems. Most merchandise carries a 24 hour approval period. This means when you receive the merchandise you have 24 hours to inspect it IN YOUR HOME to decide if you like it. This does NOT mean that you can take an item out on a gig, then return it. If you USE the item you waive the return policy, whether it is in 100% condition or not [NO EXCEPTIONS]. Open or used string sets are not returnable.

24 hr approval does not apply to Books, CD's and Videos due to copyright. These items are non-returnable.

24 hr approval does not apply to Custom shop guitars or Special orders of any kind. Custom shop Guitars and special orders are FINAL SALE.

[For more on Custom shop guitar policies please see relevant sections or Contact Info@Guitarasylum.com]

What happens if my purchase arrives damaged?

If any merchandise is damaged during shipping please contact us immediately. We will help make the appropriate arrangements and issue a replacement ASAP.

Due to manufacturers regulations, products listed may be limited in availability or discontinued without notice. Additionally, manufacturer's reserve the right to alter designs or change specifications without notice. Therefore, Guitar Asylum is not responsible for changes, alterations or product availability.

Guitar Asylum does not accept responsibility for inaccurate manufacturer's specifications or misprints or grammatical inaccuracies of any kind.