How do I place my order at Guitarasylum?
What methods of shipping does Guitarasylum use?
What warrantys come with what I order?
What should I know before I order a Custom Shop Instrument?
Does Guitarasylum have a Layaway Program?
What methods of payment does Guitarasylum accept?
What happens if I am not happy with a purchased after I recieve it?
What is Guitarasylum's return policy?
What happens if my purchase arrives damaged?
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How do I place my order at Guitarasylum? Guitarasylum.com is a fully automated commercial website that provides safe and easy online purchasing. After finding the instrument or accessory that suits your needs, simply choose any desired options and press the Buy Me button. Our checkout screen will provide a clear breakdown of the total price as well as a myriad of payment methods that will suit your needs from credit cards, checks, money orders, bank transfers, PayPal, and more. Some unique and rare pieces will not have a shopping cart but rather a suggestion to contact a Guitarasylum staff member via phone or email. This will allow are knowledgable sales staff to answer questions and provide with the most accurate price quote. Although we try to update the site constantly, there may be some items that are not yet listed, monthly specials or items that are prohibited from being posted. Occasionally, we run unadvertised specials so it is in your best interest to contact us for the best deal. |
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What methods of shipping does Guitarasylum use? For security purposes, all products are shipped insured with adult signature required. Guitar Asylum ships UPS ground unless other shipping arrangements are made. We have shipped many guitars and have had no problems with UPS. We pack our instruments very carefully to ensure it gets to you in perfect condition and ship World Wide. No Sales tax if shipped outside New York. NY residents must add 8.625% sales tax. |
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Shipping Rates Shipping Prices depend on either distance and weight or dimensional weight. Shipping is calculated in our Shopping Cart at checkout, or Contact us for exact rates. Below are some estimates:
Rates include all packing materials and insurance. |
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Dimensional Weight Dimensional weight is a UPS condition based on size [not physical weight]. Many packages [some guitars, cases and amps] fall into this catagory as oversized 1 or 2. UPS then adds an additional fee for the SIZE of the box, regardless of the actual weight. We try to keep this to a minimum, but some packages are unavoidable. These rates are reflected in your total shipping cost. |
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Shipping Schedules
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What warranties come with what I order? All products are new and are covered by the full manufacturer's warranty. |
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What should I know before I order a Custom Shop Instrument? Guitar
Asylum specializes in Custom Shop guitars from many of the USA custom
shops and builders. Custom guitars represent a unique experience
for players who wish to build the perfect instrument for their individual
needs. Custom shop guitars are truly a one of a kind instrument.
All orders therefore require a nonrefundable and nontransferable
deposit before any order can be placed. Custom shop Guitars are
final sale. The Guitar Asylum staff will be happy to work with you
to cover every detail and help you build your dream guitar. Contact
us to discuss all available options. If you would like a price quote
on a Custom Shop Guitar please contact us by E-mail, Phone or Fax. |
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Does Guitarasylum have a Layaway Program? The Guitar Asylum will hold an item for 24 hours free of charge. We will hold items for 30 days with a 20% nonrefundable and nontransferable deposit. After 60 days the item must be paid in full unless other arrangements are made or you will forfeit the deposit. If more than 30 days is needed, we will allow multiple payments on an item if the layaway terms are worked out in advance. Contact Info@Guitarasylum.com for more information. |
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What methods of payment does Guitarasylum accept? Cash, Certified check, Money order, Visa, or Mastercard are preferred. Amex is also accepted. Payment with any of these will speed up the delivery process and get the items out to you the quickest. In stock items will ship in 24 hours. |
| Credit card orders can be sent using our shopping cart, fax, phone, or postal mail. Call us at 631-474-7457, or Fax 631-474-7458. |
| Paypal certified |
| C.O.D. is available but we require a 20% deposit before we ship to cover shipping and insurance. Certified check or Postal money order must be used at time of delivery and UPS does not allow pre-delivery inspection, so you must take delivery then inspect. |
| Personal checks are accepted but merchandise will NOT ship until the check clears. [Return check fee $30.00] |
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What happens if I am not happy with a purchased after I recieve it? Please inspect the merchandise as soon as you receive it and call if there are any problems. Most merchandise carries a 24 hour approval period. This means when you receive the merchandise you have 24 hours to inspect it IN YOUR HOME to decide if you like it. This does NOT mean that you can take an item out on a gig, then return it. If you USE the item you waive the return policy, whether it is in 100% condition or not [NO EXCEPTIONS]. Open or used string sets are not returnable. 24 hr approval does not apply to Books, CD's and Videos due to copyright. These items are non-returnable. 24 hr approval does not apply to Custom shop guitars or Special orders of any kind. Custom shop Guitars and special orders are FINAL SALE. [For more on Custom shop guitar policies please see relevant sections or Contact Info@Guitarasylum.com] |
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What is Guitarasylum's return policy? Your satisfaction is very important to us. If within the 24 hour approval period you decide that you do not like an item you may return it but you must do the following: |
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1. Call the Guitar Asylum at 631-474-7457, or E-mail Info@Guitarasylum.com and get a Return Authorization Number |
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2. Repack the merchandise carefully. Items must be returned in perfect condition, in the original carton with all packing materials, manuals, warranty card and accessories. Items missing parts, manuals or incomplete or non-original packing materials will be charged for missing items. |
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3. You must pay for all return shipping and insurance charges. [Use UPS for the best rate]. |
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4. When we receive the merchandise you will receive a full refund minus shipping, insurance and a 5% handling fee [ 10% for Credit card orders]. |
| 5. Any and all Ebay transactions posted by Guitarasylum and/or our sales associates are final sale. No Exceptions. It is your responsibility to know the terms of any auctions. All Ebay items are sold as is. |
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What happens if my purchase arrives damaged? If any merchandise is damaged during shipping please contact us immediately. We will help make the appropriate arrangements and issue a replacement ASAP. |
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Due to manufacturers regulations, products listed may be limited in availability or discontinued without notice. Additionally, manufacturer's reserve the right to alter designs or change specifications without notice. Therefore, Guitar Asylum is not responsible for changes, alterations or product availability. |
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Guitar Asylum does not accept responsibility for inaccurate manufacturer's specifications or misprints or grammatical inaccuracies of any kind. |
